Fake or Real: How to identify if you’re ordering from the original brand or it’s just a scam?
Customer trust is Loreto’s topmost priority but sometimes, online shopping can become tiresome as one always wonders if the site/app they’re ordering products from is trustable or not. We believe in informing you with a detailed guide regarding the key things you should keep in mind to make safe shopping choices.
Here's a detailed guide regarding the key things you should keep in mind to make safe shopping choices:
1. What’s happening?
In the name of certain brands, certain individuals are fraudulently promoting items via informal apps like WhatsApp, Instagram, and other platforms, people are receiving Loreto’s bedsheets instead at the same price they ordered, these parties place prepaid orders on online platforms for Loreto products (mainly bedsheets) and deliver them to unsuspecting customers- people who never intended to make a purchase from us in the first place.
2. What you need to know?
One should know that Loreto has no association with these sellers, and we do not sell our products through WhatsApp, DM’s or any unofficial websites, our products are available only through trusted and verified platforms like:
Amazon (Seller: Loreto)
Flipkart (Seller: Loreto)
Official website: www.loretoworld.com
Social Handles: @loretoworld
3. What to do if you’re affected?
If you have received our product in place of something else you ordered, we urge you to reach out to the original seller and not us, as we have no responsibility for the frauds. In case of no response, please file a cybercrime complaint at https://cybercrime.gov.in/.
4. What are our actions against the misuse?
We are actively reporting such cases and taking strict legal measures to protect our brand identity. Our aim is to ensure that your shopping experience remains safe, transparent, and reliable.
A note of gratitude
We sincerely thank you for your understanding and for continuing to place your trust in Loreto. Your support inspires us to keep on delivering the quality and authenticity that define our brand.
