Return, Exchange & Refund Policy

At Loreto, we want you to be happy with every purchase. If something isn't right, you can request a return or exchange within 7 days from the date your order is delivered, subject to the conditions below.

1. Return & Exchange Window

Eligible products can be returned or exchanged within 7 days of delivery.

Return requests submitted after the 7-day return window may not be accepted, except where required under applicable law.

2. Return Eligibility

To be eligible for a return or exchange, the product must:

• Be unused, unwashed and in its original condition.
• Be returned with its original packaging, labels, tags and accessories, if applicable.
• Be free from stains, damage, alterations, odours or other signs of use.
• Pass our quality check after the returned product is received.

We recommend checking the product, size and colour before washing or using it.

3. ₹99 Return Pickup Fee

For regular returns, including change of mind, preference, colour, size or an incorrectly selected variant, a flat ₹99 return pickup fee will apply per return request.

The ₹99 fee is charged for arranging reverse pickup and will be adjusted against the eligible refund amount.

No return pickup fee will be charged if you received:

• A wrong product
• A damaged product
• A defective product
• A product materially different from what was ordered or advertised

Such cases will be reviewed by our team and handled in accordance with applicable consumer law.

4. Wrong, Damaged or Defective Product

If your order arrives damaged, defective or incorrect, please raise a return request within the applicable return period and select the appropriate reason.

We may ask you to provide photographs or other reasonable information to help us verify the issue.

Once verified, Loreto will arrange the return at no additional return pickup charge and provide an appropriate replacement, exchange or refund, as applicable.

This policy does not limit any rights available to consumers under applicable Indian law.

5. Non-Returnable Products

A product may not be eligible for a regular return or exchange if:

• It has been used, washed or damaged after delivery.
• It is returned without its original packaging, labels or tags where these formed part of the product.
• It has been altered, customized or personalized.
• It is specifically identified as non-returnable on the product page for hygiene, safety or other applicable reasons.

This does not affect your rights where a product is defective, damaged, incorrect or otherwise required to be accepted for return under applicable law.

6. Exchanges

Eligible products may be exchanged for another available size, colour or variant.

All exchanges are subject to stock availability. If the requested replacement is unavailable, you may choose another available option or an eligible refund, as applicable.

Any applicable exchange or shipping charge will be clearly communicated before the exchange is processed.

7. Refunds

Once the returned product reaches us and passes our quality check, the eligible refund will be processed to the original payment method, unless another method is agreed or permitted.

For regular returns, the applicable ₹99 return pickup fee will be deducted from the refund.

There will be no ₹99 deduction for verified wrong, damaged or defective products.

After we process the refund, the time required for the amount to appear in your account depends on your bank, card issuer or payment provider.

8. How to Request a Return

You can request a return directly through your Loreto Customer Account:

1. Sign in to your Loreto account using the email address associated with your order.
2. Open Orders and select the order you want to return.
3. Select Request Return for the eligible item.
4. Choose the reason for your return and submit your request.
5. Once your request is reviewed and approved, we will arrange reverse pickup where service is available.

Please keep the product packed and ready for collection.

If you're unable to submit a return request through your account, contact us at support@loretoworld.com.

9. Return Pickup

Return pickup is subject to courier serviceability at the delivery address.

Please ensure that the correct product is handed over to our courier partner. Loreto reserves the right to reject a refund if a different product is returned, the returned item does not match the original order, or the product fails the applicable return-condition checks.

10. Cancellations

Orders may be cancelled before they are shipped where cancellation is available.

Once an order has been shipped, cancellation may no longer be possible and the applicable return process will need to be followed after delivery.

11. Customer Support

For assistance with a return, exchange or refund, contact:

Email: support@loretoworld.com

Please include your order number when contacting us so we can assist you faster.

12. Governing Law & Jurisdiction

This policy is governed by the applicable laws of India.

Subject to applicable consumer protection laws and the jurisdiction of competent consumer commissions/courts, disputes relating to orders placed with Loreto will be subject to the appropriate jurisdiction at Ahmedabad, Gujarat.