Terms of service
Last updated: September 16, 2026
OVERVIEW
This website is operated by NIKI ENTERPRISE under the brand name Loreto. Throughout the website, the terms “Loreto”, “we”, “us” and “our” refer to NIKI ENTERPRISE.
Loreto offers this website, including all information, tools, features, products and services available through the website (collectively, the “Services”), to you subject to your acceptance of these Terms of Service and all other policies and notices referenced on this website.
Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.
By visiting our website, creating a customer account and/or purchasing something from us, you use our Services and agree to be bound by these Terms of Service (“Terms”), together with any additional policies referenced herein, including our Privacy Policy and Return & Refund Policy.
Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, you should not use the Services.
Any new features, tools or Services added to our store will also be subject to these Terms.
SECTION 1 – ONLINE STORE TERMS
By using our Services, you represent that you are legally capable of entering into a binding agreement under applicable law or that you are using the Services under the supervision and consent of a parent or legal guardian where required.
You may not use our products or Services for any illegal or unauthorized purpose or violate any applicable laws while using the Services.
You must not transmit viruses, malware, malicious code or any other material intended to interfere with the operation or security of the website or Services.
A material violation of these Terms may result in suspension or termination of your access to the Services, subject to applicable law.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse, suspend or cancel Services or orders where permitted by applicable law, including in cases involving suspected fraud, misuse, unauthorized activity, pricing or technical errors, resale activity or violation of these Terms.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, access to the Services, or content available through the website without our prior written permission, except where permitted by law.
The headings in these Terms are provided for convenience and do not limit or otherwise affect the interpretation of these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We make reasonable efforts to ensure that information provided on our website is accurate and current.
However, information made available on the website may occasionally contain errors, omissions or outdated information.
General information available on the website should not be relied upon where more specific or current information is provided on the relevant product, checkout, order or policy page.
We reserve the right to modify website content at any time, subject to applicable law.
SECTION 4 – PRODUCTS, DESCRIPTIONS AND COLOURS
We make reasonable efforts to describe and display our products as accurately as possible, including their dimensions, materials, colours, patterns and other characteristics.
However, actual colours may vary slightly from those displayed on your screen due to differences in device displays, lighting, photography and screen settings.
For textile products, minor variations in colour, print placement, stitching, dimensions or appearance may occur within reasonable manufacturing tolerances and do not necessarily constitute a defect.
Product dimensions and specifications stated on the applicable product page should be reviewed before placing an order.
Nothing in this section limits your rights in relation to products that are defective, damaged, incorrect or materially different from their description under applicable law.
SECTION 5 – PRICES AND AVAILABILITY
Product prices are displayed on our website and may change from time to time without prior notice.
Any price change will not ordinarily affect an order already successfully placed and confirmed, except where permitted by applicable law or where there has been an obvious pricing, technical or system error.
Products may have limited availability and may become unavailable or out of stock.
We reserve the right to discontinue products or change product specifications where reasonably necessary.
All offers are subject to availability.
SECTION 6 – ORDERS, BILLING AND PAYMENT INFORMATION
We reserve the right to accept, reject, limit or cancel an order where reasonably necessary and permitted by applicable law.
This may include orders that appear fraudulent, unauthorized, commercially unreasonable, intended for unauthorized resale, affected by an obvious pricing or technical error, or otherwise inconsistent with these Terms.
If we cancel or materially modify an order after it has been placed, we will make reasonable efforts to notify you using the email address or phone number provided with the order.
You agree to provide current, complete and accurate purchase, billing, shipping and account information.
You are responsible for ensuring that your shipping address and contact information are correct before completing your purchase.
Payments are processed through the payment methods and payment service providers made available at checkout.
SECTION 7 – CUSTOMER ACCOUNTS
Customers may access a Loreto Customer Account using the authentication methods made available through our website.
Your Customer Account may allow you to:
- View current and previous orders
- View order and fulfillment information
- Track eligible shipments
- View delivery updates
- Request eligible returns
- View return information
- Manage certain account information
You are responsible for maintaining the security of your account and for promptly notifying us if you reasonably believe your account has been accessed without authorization.
The availability of particular Customer Account features may change as our Services are updated.
SECTION 8 – SHIPPING, DELIVERY AND ORDER TRACKING
We use third-party logistics, shipping and courier providers to deliver orders.
Estimated delivery dates and transit times are estimates and may be affected by courier operations, weather, public holidays, serviceability, incorrect or incomplete addresses, regulatory restrictions or other circumstances outside our reasonable control.
Where available, shipment tracking information may be displayed through your Loreto Customer Account, an order-status page, email, SMS or another communication method.
Tracking information is based partly on information received from our courier and logistics partners. Consequently, tracking events may occasionally be delayed, incomplete or temporarily unavailable.
A tracking status displayed on our website should therefore be understood together with the information supplied by the applicable courier.
If you experience a material delivery issue, please contact us so that we can assist you.
SECTION 9 – RETURNS, EXCHANGES AND REFUNDS
Returns, exchanges and refunds are governed by our Return & Refund Policy, which forms part of these Terms.
Eligible customers may be able to submit return requests directly through their Loreto Customer Account.
Return eligibility, return periods, return pickup charges, product-condition requirements, exchanges and refund processing are governed by the Return & Refund Policy applicable to the order.
Any applicable return or reverse-pickup fee will be disclosed in accordance with our Return & Refund Policy.
Nothing in these Terms or our Return & Refund Policy is intended to exclude or restrict any rights available to consumers under applicable law.
SECTION 10 – ORDER CANCELLATIONS
Where available, an order may be cancelled before it has been shipped or reached a stage at which cancellation is no longer operationally possible.
Once an order has been shipped, cancellation may no longer be available and you may need to follow the applicable return procedure after delivery.
We may cancel an order in circumstances permitted under these Terms or applicable law. If an eligible prepaid order is cancelled by us, the applicable amount will be refunded in accordance with our refund process.
SECTION 11 – OPTIONAL AND THIRD-PARTY TOOLS
We may provide access to tools, integrations or services supplied by third parties.
Certain parts of our Services may depend on third-party providers, including payment processors, Shopify, courier companies, logistics providers and other technology providers.
We do not control every aspect of these third-party services and their availability may occasionally affect features of our website.
Your use of independent third-party services may also be subject to the relevant provider's terms and privacy practices.
SECTION 12 – THIRD-PARTY LINKS
Our Services may contain links to third-party websites or online platforms.
We are not responsible for the content, accuracy, availability, privacy practices or security of websites operated independently by third parties.
You should review the applicable terms and privacy policies before providing personal information or completing transactions through third-party websites.
SECTION 13 – USER COMMENTS, REVIEWS AND SUBMISSIONS
If you submit reviews, feedback, suggestions, photographs, comments or other content to us, you confirm that you have the necessary rights to provide that content.
You must not submit content that is unlawful, fraudulent, defamatory, abusive, obscene, misleading, infringing or otherwise violates the rights of another person.
We may moderate or remove content where reasonably necessary, including where it violates these Terms or applicable law.
Where you voluntarily submit content for publication or promotional use, you grant us a non-exclusive right to use, reproduce and display that content in connection with our business and Services, subject to applicable law and our Privacy Policy.
SECTION 14 – PERSONAL INFORMATION AND PRIVACY
Your submission and our processing of personal information through the store are governed by our Privacy Policy.
Personal information may be processed as necessary to provide the Services, including processing orders and payments, managing customer accounts, arranging fulfillment and shipping, providing shipment tracking, facilitating returns and exchanges, preventing fraud and providing customer support.
Please review our Privacy Policy for further information about how personal information is collected, used, disclosed and protected.
SECTION 15 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers, shipping charges, availability or estimated delivery times.
We reserve the right to correct such errors or inaccuracies and update information where necessary.
Where an error materially affects an order already placed, we will handle the matter in accordance with applicable law and make reasonable efforts to communicate with the affected customer.
SECTION 16 – PROHIBITED USES
You may not use our website or Services:
- For any unlawful or fraudulent purpose
- To violate applicable laws or regulations
- To infringe our intellectual property rights or those of another person
- To submit false, fraudulent or intentionally misleading information
- To transmit viruses, malware or malicious code
- To obtain unauthorized access to our systems or another customer's account
- To scrape, crawl, harvest or systematically extract website or customer data without authorization
- To interfere with or circumvent website or account security
- To impersonate another person
- To harass, threaten, abuse or unlawfully discriminate against another person
- To use the Services in any manner that materially interferes with their normal operation
We may restrict or terminate access to the Services for violations of this section where permitted by applicable law.
SECTION 17 – INTELLECTUAL PROPERTY
Unless otherwise stated, the Loreto name, logos, website design, photographs, graphics, product imagery, written content and other original materials appearing on our website are owned by or licensed to NIKI ENTERPRISE.
You may not reproduce, distribute, modify, commercially exploit or use such materials without our prior written authorization except where permitted by applicable law.
Third-party trademarks and intellectual property appearing on our website remain the property of their respective owners.
SECTION 18 – DISCLAIMER OF WARRANTIES
We aim to provide reliable access to our website and Services but cannot guarantee that the website will always be uninterrupted, error-free or available.
Temporary interruptions may occur because of maintenance, upgrades, network problems, third-party service interruptions or circumstances outside our reasonable control.
Nothing in these Terms excludes warranties, guarantees, remedies or other consumer rights that cannot lawfully be excluded or limited.
SECTION 19 – LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, NIKI ENTERPRISE, Loreto and our employees, contractors, service providers and representatives will not be liable for indirect, incidental, special or consequential losses arising solely from the use or inability to use the Services where such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
Nothing in this section limits statutory rights or remedies available to consumers under applicable Indian consumer protection law.
SECTION 20 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless NIKI ENTERPRISE, Loreto and our employees, representatives, contractors and service providers against claims or losses arising from your unlawful use of the Services, material breach of these Terms or infringement of another person's rights.
SECTION 21 – SEVERABILITY
If any provision of these Terms is determined by a competent authority to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.
The remaining provisions will continue in effect.
SECTION 22 – TERMINATION
These Terms remain effective while you use our Services.
You may stop using the Services at any time.
We may suspend or terminate access to the Services where reasonably necessary because of a material violation of these Terms, fraud, misuse, unlawful activity or other circumstances permitted by applicable law.
Rights and obligations that by their nature should survive termination will continue to apply.
SECTION 23 – ENTIRE AGREEMENT
These Terms, together with the policies and other terms expressly incorporated by reference, constitute the agreement governing your use of our Services.
Our failure to exercise or enforce a provision of these Terms does not constitute a waiver of that provision.
SECTION 24 – GOVERNING LAW AND JURISDICTION
These Terms of Service and your use of the Services are governed by the laws of India.
Subject to applicable consumer protection laws and the jurisdiction of competent courts, tribunals and consumer commissions, matters arising from these Terms will be subject to the appropriate jurisdiction at Ahmedabad, Gujarat, India.
Nothing in this section is intended to restrict any right regarding jurisdiction or dispute resolution available to a consumer under applicable law.
SECTION 25 – CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our Services, policies, business practices, technology or applicable legal and regulatory requirements.
The latest version will be published on this page together with an updated “Last updated” date.
Where required by applicable law, we will provide additional notice of material changes.
SECTION 26 – CONTACT INFORMATION
Questions regarding these Terms of Service or an order may be sent to:
NIKI ENTERPRISE
Brand: Loreto
Email: support@loretoworld.com
Phone: +91 97128 83344
GSTIN: 24AJEPC6826F1ZK
Address:
295/3, Thakor Estate, Nr. Kataria Transport, Narol, Ahmedabad - 382405 (IN)